Contact us

At Lumbarix, customer satisfaction is our priority. If you have any questions or concerns regarding your order, please contact our support team before raising a dispute with your payment provider — we are committed to resolving all issues promptly and fairly.

Response time: within 24 hours, Monday to Friday.

Order Enquiries
If your order has not arrived within the expected timeframe, has been damaged in transit, or does not meet your expectations, please contact us directly. We will arrange a replacement or issue a full refund where applicable.

Returns & Refunds
We offer a 30-day satisfaction guarantee. If you wish to return an item, please contact us within 30 days of receiving your order and our team will assist you through the process.

We take every customer enquiry seriously and will always work to reach a satisfactory resolution.