Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging.

How to Start a Return

To start a return, email us at support@lumbarix.co.uk with your order number and reason for return. We'll respond within 24 hours and guide you through the process.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@lumbarix.co.uk so we can make it right.

Refunds

Once your return is approved, we'll process your refund within 5-10 business days to your original payment method.

Exceptions

Items that have been used, washed, or damaged after delivery are not eligible for return.

Questions?

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Refund policy

Questions & Answers